FAQs

How nice that you are trying to contact us! Do you have a question about your package? Please read our FAQ first, as it contains the most frequently asked questions. Can't find your answer? Then you can always contact us.

1. Where is my package?

- Order Handling Time: Orders are processed within 1-3 business days, Monday to Friday.

- Order Cutoff Time: 10:00 PM (GMT) Western European Standard Time (Lisbon) for customers ordering from Portugal & 10:00 PM (GMT) Greenwich Mean Time (London) for customers ordering from the United Kingdom

- Weekend Orders: Orders placed on weekends are processed the next business day.

- Order Transit Time: 5-7 business days, Monday to Friday.

- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

- Estimated Delivery Time: It will take a total of 6-10 business days from the date of order.

2. Where can I find my track & trace code?
Once your order has been shipped, you will automatically receive a Track & Trace code. Also check your spam, sometimes our emails end up there. Please note that it may take a while before your Track & Trace link becomes active.

3. How can I track my order?
You can track your order with your Track & Trace number that you received by email. Fill in the Track & Trace on our Track & Trace page to see the status of your delivery. You can do this on this page.

4. I am not satisfied with my package
Please visit our Return & Refund page to return your package.

If you cannot find the answer to your question, you can always contact us:

Store name: OllieBoo

Company name: Skilled Now, LDA

Address : Praça Duque de Saldanha 1, Edif. Atrium Saldanha, 7th floor, 1050-094 | Lisbon, Portugal

E-Mail: info@ollieboo.com 

Contact Form: https://ollieboo.com/pages/contact-us  

Phone: +351 913275581

Company Registration Number (NIPC): 515857726

Tax Identification Number: PT515857726

Customer service opening hours:
Everyday from 9:00 AM to 5:00 PM (GMT) Western European Standard Time (Lisbon)

We will answer your request within 24 hours.